Refund policy

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Last updated: September 28, 2026

30-day returns · Unworn, unwashed, tags attached · Refund to your original payment method

Return window

You may return eligible items within 30 days of delivery. Items must be unworn, unwashed, free of odors, stains or pet hair, and have original tags attached.

Items that cannot be returned

  • Items marked "Final Sale" on the product page.
  • Intimates, bodysuits and swimwear if the hygiene liner or seal has been removed.
  • Gift cards.

How to start a return

  1. Email support@270onbroadway.com with your order number and the items you want to return.
  2. We reply within 1–2 business days with return instructions and the return address.
  3. Pack items securely and ship them back with a trackable service.

Please do not send items back without contacting us first — returns without authorization may be delayed.

Return shipping

Return shipping is paid by the customer, except when an item arrives damaged, defective or incorrect — in that case we provide a prepaid label at no cost. Original shipping charges are non-refundable.

Refunds

Once your return arrives and is inspected, we email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days; your bank may take a few extra days to post it.

Exchanges

Need a different size or color? Email us within 30 days. If the item is in stock, we ship the exchange once your original item is received. If it is out of stock, we issue a refund.

Damaged, defective or wrong items

Email us within 7 days of delivery with your order number and a photo of the issue. We will send a replacement or a full refund, including shipping.

Late or missing refunds

If you have not received your refund after 10 business days, first check with your bank or card issuer, then email us and we will help.

Contact

270 On Broadway
203 Broadway St, Cave City, KY 42127, United States
Email: support@270onbroadway.com
Hours: Tuesday–Friday, 12 PM – 5 PM CT · Saturday, 11 AM – 4 PM CT · Closed Sunday–Monday